Lembu99 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how lembu99 collects, uses, stores and protects the personal information of users on our platform in Malaysia. We respect your privacy and are committed to ensuring your data is handled securely and transparently.
Effective Date: 1 January 2026
What Information Do We Collect from Users?
When you register or use the lembu99 platform, we collect several categories of information necessary to provide a secure, efficient, and personalised service.
Full name, phone number, email address and password created at registration. This information is used to verify your identity and enable secure access to your account.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), including payment methods used such as FPX or e-wallets. We do not store credit or debit card information directly.
Device type, operating system, browser type, IP address and other technical information collected automatically when you access the platform. This information helps us identify technical issues and improve platform performance.
Records of in-platform activity including games played, session duration, settings preferences and interaction history with platform features. This data is used to improve the overall user experience.
How Is Your Information Used?
Lembu99 uses the information collected solely for legitimate purposes directly related to the services we provide. We will not use your data for unrelated purposes without your explicit consent.
The main purposes for which we use your information include:
- Processing account registration, login and user identity verification
- Processing deposit and withdrawal transactions in RM securely and accurately
- Providing responsive and effective customer support
- Sends important notifications relating to your account, transactions, or policy updates
- Detecting and preventing fraud, unauthorised use or suspicious activity
- Improving the functionality, performance and overall experience of the lembu99 platform
- To comply with applicable legal and regulatory requirements in Malaysia
Where you have given your consent, we may contact you about relevant promotions, offers or platform updates. You may withdraw this consent at any time through your account settings or by contacting our customer support.
Data Retention, Security and Information Sharing
Lembu99 implements comprehensive technical and organisational safeguards to protect your personal data. All communications between your device and our servers are encrypted using industry-standard 256-bit SSL protocol. Access to user data is restricted to staff who require it solely to carry out their duties.
We retain your personal data for as long as your account remains active, and for as long as required after account closure to fulfil legal obligations, resolve disputes and enforce our agreements. Data that is no longer needed will be securely deleted or anonymised.
Lembu99 does not sell or rent your personal data to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment service providers required to process your RM deposit and withdrawal transactions
- Technology service providers who assist us in operating the platform securely
- Regulatory authorities or law enforcement agencies when required under applicable Malaysian law
- Relevant third parties where you have given explicit consent for such sharing
Your Rights as a User Over Your Personal Data
As a lembu99 user, you have certain rights regarding the personal data we hold about you. We respect these rights and will process all valid requests within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Access requests can be submitted through your account settings or by contacting our support team.
If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic account information can be updated directly through your profile page.
Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to legal obligations that may require us to retain certain records.
To exercise any of the rights listed above or to find out more about how we manage your data, please contact the lembu99 support team by email at: [email protected]. Please include your account username and the nature of your request. We will endeavour to process your request within 30 business days of receipt.
Privacy Policy Updates and Contact Information
Lembu99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email address.
We encourage you to review this page periodically. Your continued use of the lembu99 platform after any policy changes are published will be considered acceptance of the revised terms.
For enquiries, concerns or complaints regarding your data privacy, you may reach us by email at: [email protected]. You may also refer to our FAQ us for answers to common questions, or read our Terms and Conditions platform for full details on your rights and responsibilities as a lembu99 user.
- Terms & Conditions — platform usage guidelines
- Responsible Gaming — responsible gaming guide
- FAQ — answers to common questions
Questions About Your Data Privacy?
The lembu99 team is happy to assist with any questions related to personal data protection. Contact us or visit our FAQ page for more information.